Scenario: The user's invitation is still Pending and has not been accepted yet.Here is how an admin can Sync Roster Profile Contact Emails With Invite Emails. Email addresses with existing accounts will auto-accept their invitations. Solution: Commissioners, Managers, and Team Owners can reset a team member profile so that the listed email addresses are also the email addresses that are invited.Solution: Users with two logins can merge those accounts into one with these options: Merge Accounts.Scenario: The user has more than one email login and is logging in with a secondary/different account.Here are the possible reasons a user may not have login access via a listed email, and how they can be granted access: The email listed on a profile can differ from the email that the invited member is using to log in, so even if a user's email is listed on a profile, that does not mean that user has accepted an invitation via that email address. Users can only view a team if they are logging in with an email address that has accepted an invitation to a profile that is assigned to that team. How do you, as a commissioner, manager, or team owner, help grant them login access? This guide can help! You can see that this parent or player's email address is listed on a profile that has been assigned to a team, but the user still can't see their team in TeamSnap. Troubleshooting Parent or Player Login Access
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